Claritus Consulting

  10 Questions to Ask Before You Sign with an IT Managed Services Partner in India Choosing an  IT partner  is one of the most consequential decisions a growing organisation makes. Get it right and you gain a strategic advantage. Get it wrong and you spend the next two years firefighting, paying for services you are not getting, and trying to extricate yourself from a contract that does not serve you. This guide gives you the exact questions to ask, and explains what good answers look like versus what red flags sound like. Full transparency: Claritus published this guide. We believe that if you ask these questions, you will find we answer them well. But even if you do not choose us, you should be asking every vendor these questions. Question 1: What does your SLA actually guarantee? Ask for: The specific uptime percentage, the definition of ‘downtime’, and the remedies if they miss it. A specific SLA (e.g., 99.9% availability = 8.7 hours downtime per year) with financial ...

  The uncomfortable truth about IT delivery in 2026 If you’re relying on  IT staff augmentation services  to keep delivery moving, you’re not alone — but the problems teams face today aren’t always solved by adding more hands. A critical deployment was scheduled for Friday. By Wednesday, the cracks had already started to show. Not because the system design was flawed. The architecture had been reviewed. The pipelines were in place. But a key backend dependency wasn’t fully owned. One engineer was stretched across two modules. A late-stage compliance flag came in with no clear escalation path. By Thursday night, leadership was asking the same question every delivery team dreads:  “What exactly is blocking us?” No one had a clean answer. Because nothing had “failed” in isolation. The system was working. The people were capable. The plan made sense. What broke was the structure of delivery itself. This is where most organizations find themselves today. Not in crisis, bu...